Last Updated: 13 February 2021
Please read this Acceptable Usage Policy (“Acceptable Use Policy”, “AUP”, “policy”) carefully before purchasing services (“services”, “products”, “service”, “product”) sold and provided by Accuris Hosting (“us”, “we”, “our”). These services include and are not limited to:
Your access to and use of these services is conditional on your acceptance of and compliance with this policy. This policy applies to all our customers, visitors, users and others who access or use our services.
By accessing or using our services you agree to be bound by this AUP. If you do not agree with any part of this policy, then you may not access our services.
1.1 Content must abide by the laws of the country the services are hosted within, as well as not violate any other points documented in these Terms of Service or our Acceptable Usage Policy. If you feel that a service is in violation of a residing country’s laws, please file a Police Report with your local police department and submit a copy of this report to us via email at firstname.lastname@example.org.
1.2 In order to use our services, you are required to provide current and accurate identification, contact information, and other details as part of the registration process. You are responsible for maintaining the confidentiality and accuracy of your account information, and you are responsible for all activities that occur under your account. You are solely responsible for all content on your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to provide us with accurate information or to keep your account secure.
1.3 We may cancel or suspend your access to our services at any time and for any reason without notice, subject to applicable legislation at the time of cancellation or suspension. Upon cancellation or suspension, your right to use our services will stop immediately. You may not have access to data stored on the services after we suspend or terminate the services. You are responsible for keeping copies of your data contained within the services. If we cancel your services in their entirety without cause, we will refund to you on a pro-rata basis the amount of your payment corresponding to the portion of your services remaining up to the termination of your services.
2.1 You agree that any violations listed in our Acceptable Usage Policy are considered prohibited usage and may result in immediate account suspension and/or termination without compensation.
2.2 Intentional or malicious violations of our Acceptable Usage Policy will result in immediate termination, and a ban from any further service from us.
3.1.1 Clients must provide the following information during the registration process and ensure that it remains valid:
3.1.2 P.O. Boxes are not accepted.
3.1.3 Account details must match information provided by the provider of your payment method.
3.2.1 Clients may not open more than one personal or business account.
3.2.2 Clients may open a Personal and Business account, subject to additional validation by our Billing department.
4.1.1 All recurring services are billed pro rata, with a recurring due date on the first of the month.
4.1.2 Orders placed before the 20th of the month will only be billed for the remainder of that month, with the next due date set to the first of the following month.
4.1.3 Orders placed on or after the 20th of the month will be billed the remainder of that month and the entirety of the following month, with the next due date set to the first of the month thereafter.
4.1.4 Orders for a Quarterly, Semi-Annual, or Annual billing cycle will only be billed for the remainder of the billing cycle. The next due date will be set to the full length of the billing cycle, starting from the first of the month in which the order was placed.
4.1.5 Pro-rata does not apply to Networking services.
4.2.1 Services with recurring billing will be due for payment on the first of the month.
4.2.2 Invoices for recurring services will be issued 10 days in advance of the due date.
4.2.3 Unpaid services will be suspended four days past the due date on the service.
4.2.4 Unpaid services will be terminated seven days past the due date on the service.
4.3.1 Account credit does not expire and cannot be transferred between accounts.
4.3.2 Existing account credit will be automatically applied towards future generated invoices until depleted.
4.3.3 Account credit may not be withdrawn or “cashed out” in the form of a refund or other payment.
5.1.1 PayPal transactions are eligible for refund within 3 days of the initial order payment, subject to the below terms.
5.1.2 PayPal payments must originate from the client’s verified PayPal account.
5.2.1 Stripe transactions are eligible for refund within 3 days of the initial order payment, subject to the below terms.
5.3.1 Chargebacks and disputes against any payment will result in immediate suspension of all services on the account until the dispute is removed, and the account prohibited from placing any further orders. At the Billing Department’s discretion and with regards to applicable legislation, all services on the account may be terminated without compensation in the event of dispute or chargeback.
5.4.1 Refunds will be provided as a credit on the client's account, subject to applicable legislation.
6.1.1 Orders are provisioned during Business Hours provided that the client’s Contact Information and Payment are in accordance with the Terms of Service.
6.1.2 Orders placed outside of Business Hours are provisioned within 24 business hours provided that the client’s Contact Information and Payment are in accordance with the Terms of Service.
6.1.3 Orders that remain unpaid for more than 24 hours are automatically removed from the system.
6.2.1 Service modification cannot be performed on or past the service’s due date. Any outstanding invoices must be settled before service modification can be performed.
6.2.2 Service modification that will lower the value of the service will automatically deposit the difference in values for the remainder of the billing cycle to the client’s account credit balance.
6.2.3 Service modification that will raise the value of the service will be billed for the difference in values from the date of modification until the end of the service’s current billing cycle. The modification will be applied once the issued invoice is settled.
6.3.1 An existing service may be transferred to another client via ticket submission provided the following conditions are met:
6.4.1 Immediate type cancellations are processed automatically at 7:00 AM UTC-5 the following morning.
6.4.2 End of Cycle type cancellations are processed automatically at 7:00 AM UTC-5 on the service’s next due date.
6.4.3 Once cancellation has been run on a service, all related data and backups are destroyed, and any associated IP addresses released back into the available pool. This process cannot be reversed.
6.4.4 When a service is cancelled before its due date, the remainder of the service’s billing cycle is automatically deposited to the client’s account credit balance.
6.5.1 When suspended, a service is brought offline and disabled from being powered on or accessed. No data will be made available, nor the service brought online, until the situation resulting in the suspension has been resolved.
6.5.2 When a transfer limit is applicable, the service will be temporarily suspended for the remainder of the billing cycle upon reaching the transfer limit to prevent bandwidth overages. No data will be destroyed during the process.
6.6.1 Upon termination, all related data and backups are destroyed, and any associated IP addresses released back into the available pool. This process cannot be reversed.
7.1.1 Support is provided 24-hours during Weekdays (Monday through Friday). Support Tickets submitted during Weekend (Saturday/Sunday) hours will typically be addressed within two hours.
7.1.2 Billing Department Hours are 10:00 AM to 6:00 PM UTC-5, Monday to Friday and 10:00 AM to 4:00 PM on Saturday. Closed Sunday and Statutory Holidays. Prompt replies are not guaranteed after hours and weekends.