Last Updated: 5 February 2022
We guarantee our network, power and services will be available, at minimum, for 99.9% of a given month.
Some exceptions to this policy are:
If we fail to meet this guarantee, any account owner in good standing is welcome to request an account credit within one week of the outage.
Anything not restricted in our Acceptable Usage Policy is permitted. If you have a question, please submit a Support Ticket.
Our business hours are 1000h-1800h EST (UTC-5), Monday-Friday and 1000h-1600h Saturday. Closed Sunday and Statutory Holidays.
All products (except for our networking services) may be upgraded via the client portal. Upgrades are not automated to ensure accuracy, and have the same processing time as mentioned in our Terms of Service.
Currently, our KVM VPS plans are unable to be downgraded directly due to limitations imposed by operating system filesystems. In order to downgrade your KVM VPS, you will have to purchase a new plan offered on our website, manually transfer your data from the old VDS to your new VDS, and then cancel your old VDS via the client portal for an account credit (as permitted by our Terms of Service).
We provide the following operating systems for our KVM VPS offerings:
All KVM VPS services may be reinstalled ay any time through the VPS Control Panel, accessible via the service listing within the client portal.
All services are pro-rated to the first of the month. Any order placed after the 20th will be charged the remainder of the current month as well as the following month. Invoices for services are issued 10 days in advance of the due date.
All services are completely unmanaged. With that being said, we will occasionally assist with minor problems or point you in the right direction if we have free time.
All KVM VPS services receive FREE Weekly Backups, which run every Monday morning. 5 weekly backups are retained at any given time, and customers are provided with the ability to restore the backups via the VDS control panel without requiring a support ticket.
At this time, we do not provide a method for clients to change the reverse DNS records associated with their service themselves. However, clients are welcome to submit a support ticket and we can update the applicable record with the requested hostname on their behalf.
We do expect clients to read and follow our Terms of Service and Acceptable Usage Policies when signing up and purchasing services with us. Due to the limited availability of stock and as per the aforementioned policies, we will refund and remove accounts that are in violation of them.
If your account was deleted, and you feel you did not fit any of the above criteria, please submit a Support Ticket. Please be sure to include information relevant to the prior account (Name, Address, Email, etc) as reference.