Last Updated: 13 February 2021

What is your uptime policy?

We guarantee our network, power and services will be available, at minimum, for 99.9% of a given month.

Some exceptions to this policy are:

Scheduled maintenance windows, usually announced 24-hours in advance
Upgrades ordered for your service
Suspension of service
Errors caused by the account holder

If we fail to meet this guarantee, any account owner in good standing is welcome to request an account credit within one week of the outage.

What am I allowed to host?

Anything not restricted in our Acceptable Usage Policy is permitted. If you have a question, please submit a Support Ticket.

What are your business hours?

Our business hours are 1000h-1800h EST (UTC-5), Monday-Friday and 1000h-1600h Saturday. Closed Sunday and Statutory Holidays.

Can I upgrade my service?

All products (except for our networking services) may be upgraded via the My Services page of the client portal. Upgrades are not automated to ensure accuracy, and have the same processing time as mentioned in our Terms of Service.

Can I downgrade my service?

Currently, our KVM VPS plans are unable to be downgraded directly due to limitations imposed by operating system filesystems. In order to downgrade your KVM VPS, you will have to purchase a new plan offered on our website, manually transfer your data from the old VPS to your new VPS, and then cancel your old VPS via the client portal for an account credit (as permitted by our Terms of Service).

What operating systems do you provide?

We provide the following operating systems for our KVM VPS offerings:

Ubuntu 16.04 LTS 64-Bit
Ubuntu 18.04 LTS 64-Bit
Ubuntu 18.10 64-bit
Ubuntu 19.04 64-Bit
Ubuntu 20.04 LTS 64-Bit
Debian 9 64-Bit
Debian 10 64-Bit
Scientific Linux 7 64-Bit
CentOS 7 64-Bit
CentOS 8 64-Bit
Fedora 31 64-Bit
Fedora 32 64-Bit
openSUSE 15 64-Bit
Windows Server 2003 32-Bit (Bring Your Own License) - Do not select unless you are using a 2GB KVM VPS or higher.
Windows Server 2008R2 64-Bit (Bring Your Own License) - Do not select unless you are using a 2GB KVM VPS or higher.
Windows Server 2012 64-Bit (Bring Your Own License) - Do not select unless you are using a 2GB KVM VPS or higher.
Windows Server 2012R2 64-Bit (Bring Your Own License) - Do not select unless you are using a 2GB KVM VPS or higher.
Windows Server 2016 64-Bit (Bring Your Own License) - Do not select unless you are using a 2GB KVM VPS or higher.

Can I change my Operating System?

All KVM VPS services may be reinstalled ay any time through the VPS Control Panel, accessible via the service listing under the My Services page of the client portal.

How does billing work?

All services are pro-rated to the first of the month. Any order placed after the 20th will be charged the remainder of the current month as well as the following month. Invoices for services are issued 10 days in advance of the due date.

Are your services managed?

All services are completely unmanaged. With that being said, we will occasionally assist with minor problems or point you in the right direction if we have free time.

Do you offer backups?

At this time, backups are currently in alpha stage for KVM VPS services. If you're an existing client with active service, please submit a Support Ticket and we can provide more details.

Why was my account deleted?

We do expect clients to read and follow our Terms of Service and Acceptable Usage Policies when signing up and purchasing services with us. Due to the limited availability of stock and as per the aforementioned policies, we will refund and remove accounts that are in violation of them.

If your account was deleted, and you feel you did not fit any of the above criteria, please submit a Support Ticket. Please be sure to include information relevant to the prior account (Name, Address, Email, etc) as reference.