Last Updated: 9 August 2021
We guarantee our network, power and services will be available, at minimum, for 99.9% of a given month.
Some exceptions to this policy are:
If we fail to meet this guarantee, any account owner in good standing is welcome to request an account credit within one week of the outage.
Anything not restricted in our Acceptable Usage Policy is permitted. If you have a question, please submit a Support Ticket.
Our business hours are 1000h-1800h EST (UTC-5), Monday-Friday and 1000h-1600h Saturday. Closed Sunday and Statutory Holidays.
All products (except for our networking services) may be upgraded via the My Services page of the client portal. Upgrades are not automated to ensure accuracy, and have the same processing time as mentioned in our Terms of Service.
Currently, our KVM VDS plans are unable to be downgraded directly due to limitations imposed by operating system filesystems. In order to downgrade your KVM VDS, you will have to purchase a new plan offered on our website, manually transfer your data from the old VDS to your new VDS, and then cancel your old VDS via the client portal for an account credit (as permitted by our Terms of Service).
We provide the following operating systems for our KVM VDS offerings:
All KVM VDS services may be reinstalled ay any time through the VDS Control Panel, accessible via the service listing under the My Services page of the client portal.
All services are pro-rated to the first of the month. Any order placed after the 20th will be charged the remainder of the current month as well as the following month. Invoices for services are issued 10 days in advance of the due date.
All services are completely unmanaged. With that being said, we will occasionally assist with minor problems or point you in the right direction if we have free time.
All KVM VDS services receive FREE Weekly Backups, which run every Monday morning. 10 weekly backups are retained at any given time, and customers are provided with the ability to restore the backups via the VDS control panel without requiring a support ticket.
We do expect clients to read and follow our Terms of Service and Acceptable Usage Policies when signing up and purchasing services with us. Due to the limited availability of stock and as per the aforementioned policies, we will refund and remove accounts that are in violation of them.
If your account was deleted, and you feel you did not fit any of the above criteria, please submit a Support Ticket. Please be sure to include information relevant to the prior account (Name, Address, Email, etc) as reference.